Case Study
Driving Change Adoption for Global Learning Development at Merck

Client Background
Global Learning Development (GLD) at Merck is a team of approximately 250 professionals responsible for supporting the learning needs of business units worldwide. Their vision is to strengthen human capital through innovative learning solutions that drive business impact and deliver high-quality experiences to Merck’s 70,000+ employees.

Challenge
For 2024, GLD identified four strategic priorities aimed at improving operational efficiency and modernizing their ways of working. These priorities required significant process changes affecting all 250+ GLD staff members and the business units they support.

To execute these priorities, GLD established multiple workstreams, each consisting of 5–10 team members and led by an executive sponsor. The work was structured to unfold over the course of the year, with some initiatives extending into 2025. However, GLD lacked a structured approach to managing the change associated with these process improvements and needed a clear strategy to drive adoption across the division.

Solution
CMGT was engaged to provide change management and strategic communication support for these workstreams. Our approach included:

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Client Background
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Challenge
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Solution
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Execution
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